Accordion background images changed after upgrading

Q&ACategory: PluginAccordion background images changed after upgrading
Christopher asked 9 months ago

I’ve just noticed that the background images for my accordions have changed following an upgrade of the plugin. It looks like the thickness of the accordions have changed. They are now slightly thicker and this is causing problems. Also, I have another plugin called tablepress and the tables are no longer displaying correctly within the accordions. See here: http://portallas.com/characters/ Can you help? Chris  

Christopher replied 9 months ago

I’ve also noticed that none of my accordions are displaying shortcodes or links correctly either.

Christopher replied 9 months ago

I’ve also noticed that none of my accordions are displaying shortcodes or links correctly either.

1 Answers
Hasan Staff answered 9 months ago

Welcome to our forum, Can you please tell me you are using free or premium version.   Please note shortcode support inside content has been removed from version 1.10, you may still back toΒ 1.9 which still support shortcode inside content, this feature was mistakenly added to free version. Here is older version of Free https://wordpress.org/plugins/accordions/developers/   if you are interested you may check our premium version which has the support shortcode inside content. http://www.pickplugins.com/item/accordions-html-css3-responsive-accordion-grid-for-wordpress/   Let me know for more help.   Best Regards

Christopher replied 9 months ago

I have the paid version. I upgraded after I first installed so that I could get that functionality.

Christopher replied 9 months ago

Here is my order number: 105639083154

Hasan Staff replied 9 months ago

Can you please tell which version(number.) you previously installed ? Regards

Hasan Staff replied 9 months ago

Can you please send me a demo admin account so i can check the issue. Regards

Christopher replied 9 months ago

Not sure. How do I find out?

Christopher replied 9 months ago

I have set you up with an account. Username and password have been sent to support@paratheme.com

Hasan Staff replied 9 months ago

I mean which previously working ,,,,

Hasan Staff replied 9 months ago

Let me check the admin, i will let you know when resolved. Regards

Christopher replied 9 months ago

Yes, I understand the question but I just can’t remember what the previous version was. Is there any way to tell?

Hasan Staff replied 9 months ago

No, previous version data not saved yet, please note i do not have admin access on your site http://portallas.com/wp-admin its just redirect me to http://portallas.com/my-account/ Regards

Christopher replied 9 months ago

Fixed! The new account defaulted to Subscriber but I’ve now changed it to Admin. Please try again.

Hasan Staff replied 9 months ago

Thanks , let me check the issue, i will informed you when done. Regards

Hasan Staff replied 9 months ago

Hi, i can see you are still using Free version on your site , please uninstall the free version and the install premium version, your data won’t lost by uninstalling free version http://i.imgur.com/Lv1Navj.png

Christopher replied 9 months ago

Could this have happened during an upgrade? I definitely had the premium version installed previously. What’s the link to the premium version?

Hasan Staff replied 9 months ago

Please note Current Version of premium is 3.1.6 and we moved to our new website http://www.pickplugins.com/item/accordions-html-css3-responsive-accordion-grid-for-wordpress/ , if you already bought from paratheme.com you don’t have to pay again, just go the link and submit and order (cancelled when redirect to payment) i will manually completed the order,

Hasan Staff replied 9 months ago

I found your order … please follow above step to get latest version. Regards

Hasan Staff replied 9 months ago

Or, if you want i can install the latest version on your website. Regards

Christopher replied 9 months ago

Thanks. I found the download and have re-installed the premium version. The shortcode and link functionality has returned, which is fantastic. However, the accordions are now displaying differently. There are no longer any spaces between them, which was the case before. If you look at this page, you can see that what was previously displaying as a perfectly round image, it now looks squashed: http://portallas.com/roles/ What must I do to fix this? I think there were a few millimetres between the accordions previously.

Christopher replied 9 months ago

Never mind. I found the reason. Some of the settings didn’t preserve after the re-install. Looks like everything is working perfectly again now. I’m VERY impressed with the speed of support you’ve provided. Very well done and excellent service! πŸ™‚

Hasan Staff replied 9 months ago

Great to know you get solved the issue, if you need more help please let me know. if you have time &U love the service please submit use five star reviews (if you haven’t done before) at plguin page http://wordpress.org/support/view/plugin-reviews/accordions , Regards

Hasan Staff replied 9 months ago

Don’t forget to check the options to make more customizable to your accordions http://i.imgur.com/1cNoeRv.png

Christopher replied 9 months ago

So noted, thanks πŸ™‚ Have submitted my rating/review. Please keep up the excellent work! πŸ™‚

Hasan Staff replied 9 months ago

Great thanks for your time & feedback. If you need more help please let me know. Regards