Accordions suddenly not working

Q&ACategory: QuestionsAccordions suddenly not working
louise-guardian asked 2 years ago

I set up several accordions on my website and all was working perfectly. I didn’t change a thing but suddenly the next time I logged in the formatting had all disappeared, the accordions were no longer functioning (as in they were not collapsible, there was just simply a list of everything I’d put in the accordions but all right there on the page), and the colour had changed to bright green. I’m not sure what I could possibly have done to render them non-functional because I didn’t make any changes to them at all, but it took a lot of work and I’m not happy about the idea of having to do it all again. Can you please advise what might have caused this and how I can fix it without having to start from scratch?

1 Answers
Nur Hasan Staff answered 2 years ago

Welcome to our forum,
Please check which plugin you installed recently might cause the conflict. try deactivating others plugin and try with any other default themes,
your accordion data won’t lost i hope,
Can you please send me demo admin access ?
Best regards

louise-guardian replied 2 years ago

Hi Hasan, Thanks for your quick reply! I haven’t installed any plugins in the time the accordions stopped working. I logged out one day and everything was fine and then I logged in the next morning and everything was messed up. No changes made, nothing added or taken away, nothing updated. I’m so confused how this has happened?!When I logged in this morning there was an update available for the accordions plugin and I updated but this didn’t solve the issue. I’m really not sure what to do that will avoid undoing all of my work. I’m not prepared to change my theme because I’ve put a lot of time into customising this one. :(Could you explain what you mean by demo admin access? I’m not sure if I have the authority to grant you access as my employer holds the admin control over the site. ThanksLouise

Hasan Staff replied 2 years ago

Can you please send me your accordion page link ? or any screenshot of broken part ? i meant demo admin account for check the issue by login on your admin dashboard, a demo account with temporary admin access, Regards