Can't upload premium post grid plugin to my wordpress site

Q&ACan't upload premium post grid plugin to my wordpress site
Ben asked 11 months ago

Hi there!
I’ve just bought the premium version of post grid.  I’ve tried to upload the latest version from the downloads you provided but it won’t install.  I’ve dragged the zip file to the upload plugin section of wordpress, I’ve also saved the file and attempted the same manually but each time I get “408 Request Timeout – Server timeout waiting for the HTTP request from the client”
Any ideas?? I loved the free version of the plugin I really want to use the premium version but can’t get past the first step.
Any suggestions would be greatly received
Best regards
Ben

Ben replied 11 months ago

Hi !Thanks for the reply but it appears I’m still having the same issue. I have uninstalled the older free version and I’ve checked for any possible server issues -there are none. I’ve attempted numerous times to install this product but it won’t upload.I’ve downloaded several other plugins since the original posting and I have had no problems with them, can you help?? It’s driving me madRegards

Hasan Staff replied 11 months ago

Do you have cPanel access ? can you please try via uploading cPanel file manager or any FTP ?

Ben replied 11 months ago

Hi Hasan – I do have cPanel access. I did what you said and attempted to upload the files directly to the file manager but again it didn’t work. I got this message:”post-grid-3.0.4 zip: unknown bytes complete FAILED!: Unknown error or disk quota exceeded”I know I’ve not exceeded the disk quota because I have unlimited space and I’ve only used 175 MB?????

1 Answers
Hasan Staff answered 11 months ago

Welcome to our forum.
 
Sorry for late reply, have you uninstall older or free version ? please do first delete free version and the try install Pro version
Please read the documentation here

Post Grid


 
Also please note “408 Request Timeout” might server related issue please try again after some time.
Please let me know for more help.
Happy New Year.
Regards