Custom field arrow icons doesn't appear in WordPress

Q&ACategory: PluginCustom field arrow icons doesn't appear in WordPress
dorothee asked 2 years ago

 Hello,
 
I just upgraded your Accordeon Plugin (from free to Premium) following the instructions in the Documentation.
But it seems that the icon arrows completely disappeared.
 
Before that, there were well displayed so I don’t understand why it happened.
 
I tried to change the Icon Set from “Arrow-naked” to “Custom” but no field appears to select the Custom arrow.
Even though, I choose another Icon Set, it is not working.
 
Am I missing something here ?
Here you’ll find some screen captures :
http://www.dothy-book.com/01.png (the custom field and below no box appear)
http://www.dothy-book.com/02.png (the result accordion with no arrow)
http://www.dothy-book.com/03.png (the result accordion opened)
 
Thanks in advance for your help,
 
Dorothy
 
 
 

3 Answers
Hasan Staff answered 2 years ago

Hi,
 
Thanks for your post.
 
Please check any JavaScripts or jquery error your accordion edit page.
simply right click mouse and select “inspect elements”
see the screenshot.
I have checked my plugin and its working fine

 
 

dorothee replied 2 years ago

I’m sorry but I don’t have the same panel when I click on Inspect Elements. Only the CSS and Html is showed : http://www.dothy-book.com/04.pngIs there any way to have you Inspector configuration ?

paratheme Staff replied 2 years ago

Hi, Thanks for reply. you could try firefox browser, you might be in chrome browser. or see the last menu “console” click this menu and see any js error

dorothee answered 2 years ago

 Ok I found the right console !
But nothing is wrong : 
http://www.dothy-book.com/05.png

dorothee answered 2 years ago

The thing really strange is that it works like a charm with the free version.
I’m kind of lost…

paratheme Staff replied 2 years ago

Hi,If you please give me the site access, please create a demo admin account and send it via contact page http://paratheme.com/contact/

dorothee replied 2 years ago

Hi, I just send you an email mentioning the admin account.