Doesn't collect statistics

Q&ACategory: PluginDoesn't collect statistics
K asked 2 years ago

 Hello, I installed WP Live Statistics v 1.2.  Plugin activated without issues but it is not collecting data.  Is there supposed to be a new database table created upon install?  I ask because I do not see any new tables.  Can you please help isolate the issue?

2 Answers
Hasan Staff answered 2 years ago

Welcome to our forum,
When you install this plugin will automatically create two table on your wordpress database

  • _wpls
  • _wpls_online

 
Please try reinstall to check again.
Tahnks

K replied 2 years ago

I uninstalled the plugin and reinstalled it. The tables in the wordpress database were not created.

Hasan Staff replied 2 years ago

Can you please tell me your WordPress version ?

K replied 2 years ago

WordPress version 4.1.1

Hasan Staff replied 2 years ago

This is strange it should work fine with 4.1.1 Thanks

K replied 2 years ago

Any ideas?

Hasan Staff answered 2 years ago

Can you please go with this steps:
#1. update your wordpress latest version, 4.2.2.
#2. check phpMyadmin to table _wpls, _wpls_online if exist please delete both table.
#3. reinstall plugin.
 
Hope this work. i just check the plugin working fine with latest version by reinstall.
 
Thanks

K replied 2 years ago

I cannot update to 4.2.2 because I have plugins that are not supported yet by 4.2.2.The problem is definitely, the DB tables are not being created.I’m not sure what to do.